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Order Confirmation

As soon as your order is placed, you will receive an order confirmation e-mail.  This confirms your order has been received in our system and your credit card is authorized for purchase.  As soon as we receive your order, we begin processing to confirm that your items are in stock and available for immediate shipment.  If any of your items are on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund.  If your items are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

We offer Free Standard Shipping on all products.  After shipment, items will arrive in 5-8 business days.  Free Standard Shipping only applies to the Contiguous United States.  Please contact us for rush shipping rates and options.  If the shipping address given at checkout is to Alaska, Hawaii or outside the United States, you will be contacted about your options.

Some items are custom made and can take as long as 4-5 weeks to ship depending on the model and series.  Please contact customer service before ordering if delivery time is a concern of yours.

Due to high demand and low supply, some items can only be placed on back order at specific times.  Please contact customer service to hear about any item’s availability.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within four business days of your order, feel free to follow up with us.

Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.  Please note that our standard shipping option do not include white glove delivery on freight shipments.  The freight carrier will drop off your items to you at the curb and you may be responsible for bringing your items beyond the curb and getting your items assembled (if necessary).  If you have additional delivery needs, please contact us so we can accommodate.

Product Quality Guarantee

At Northwest Summer, we strive to offer only the highest quality products on the market and to work with our customers to ensure complete satisfaction. All items come with a manufacturer's warranty and specific warranty details for an item are available on each product page. Please contact the manufacturer for any warranty issues.

Please inspect the packaging of your items when they arrive. If you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt. If your items arrive damaged, please send photos to service@northwestsummer.com and we will process an immediate replacement or refund (usually within 1 business day).

Cancellations and Refunds

Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.

Returned products must be sent back with their original packaging and have all the parts and components that they came with.  Please contact the manufacturer for any warranty issues.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

Some items may be subject to a 15% restocking fee. Customer will be responsible for return shipping and original shipping cost, even if the item was "free shipping".  Any damages to products may void the return.

Returns must be accompanied with a Return Merchandise Authorization (RMA) number.  Please contact us to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help.  Please contact us and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.