Returns Policy
Cancellations and Refunds
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all the parts and components that they came with. Please contact the manufacturer for any warranty issues.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer will be responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with a Return Merchandise Authorization (RMA) number. Please contact us to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
Product Quality Guarantee
At Northwest Summer, we strive to offer only the highest quality products on the market and to work with our customers to ensure complete satisfaction. All items come with a manufacturer's warranty and specific warranty details for an item are available on each product page. Please contact the manufacturer for any warranty issues.
Please inspect the packaging of your items when they arrive. If you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt. If your items arrive damaged, please send photos to service@northwestsummer.com and we will process an immediate replacement or refund (usually within 1 business day).